If your payment does not go through, double check the following:
- Have you entered your card information correctly?
- Do you have the correct card (Visa/Mastercard) for your card information?
- Do you have sufficient fundings on your account?
- Have you verified your payment in the VIPPS app?
- Do you see a BID-code?*
*A BID-code, usually have a more spesicif explanation to the problem. You can search after the BID-code through Google or directly on the website of your bank.
If all of this is correct and you are still not able to make a payment, you may have exceeded 15 minutes from placing your order until you have completed payment. An order will be deleted from the system if it is not completed within 15 minutes. You must then return to the sign-up page and resubmit.
If none of the above items explained your problem, please contact us.